There are a few reasons an order can be returned to the sender but most often it is due to an undeliverable address. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
- If the provided shipping address is correct, we’ll resend a replacement at no cost once only.
- If the provided shipping address is incorrect, the extra fee is needed to reship your order to the correct address or a new shipping address. We’ll try to cover up to 50% resending fee.
Please request File A Complaint -> Return Order via Contact Us