Most carriers aren't scanning packages and updating trackings frequently. Some packages will appear to be stuck in a single location for multiple days and then suddenly be delivered to the customer. We are so sorry for this frustrating experience.
We advise you to refer to our ETA first, to check if your order has passed the standard shipping time frame.
If your order has not moved for 20 - 25 business days, please request After Order -> Lost via Contact Us and one of our agents will be happy to further investigate this issue.