f you discover duplicate transactions, please wait to see if they appear on your billing statement.

The double transactions that you see on your bank statement are due to the following cases:

Case 1: If your credit card was declined when you first tried to place your order, you will see a pending transaction in your account.

Case 2: When you make a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. This is referred to as an authorization (pending transaction).

The funds for declined/pending transactions are not taken and this charge will disappear in your bank statement within a few business days.

Additionally, you can review your order history to confirm if there are multiple orders processing on your account. If you would like to clarify that all duplicate orders are canceled, please reach out to our Customer Service Team HERE within 2 hours of placing an order.