- Orders only can be cancelled or modified within 2 hours after being placed. If you contact us after 2 hours of order submission, your order will be locked for processing so we can not modify it
- Please try to send all the modification requests in one form. We limit up to 2 times of modification for each order.
Case 1: Remove names
Case 2: Change names, wings, available information for person and pet...
If you want to change things such as name, theme, person, pet…, we would like to suggest the way to edit design correct and faster below:
- Visit the product you ordered on our store Unifury
- Custom the new design
- Add it to your cart (Not check out)
- Reply to this email with the New Design Code (Copy and paste the code, Not send us a screenshot of the code).
Example: Item Beach Canvas – New design code: Op234cty7YIOljdf
Case 3: Adding one or more items
You have 2 options:
- Place an additional order
- Cancel the current order and place a new one.
Case 4: Removing one or more items
Has not yet been in production: you can request to cancel one or more items to obtain a refund.
- Has already been in production: the cancellation will no longer be possible.