The order status page lets you:

  • check the status of their shipment
  • re-order products
  • see real-time updates on the location of their shipment
  • opt in or out of SMS, and email notifications
  • click to begin shopping again

About order status pages

You can visit the order status page to check the progress of your order as it's fulfilled. When we update order confirmation and shipping statuses, we will automatically send you a link to the order status page by email, SMS text.

The type of notification you receive depends on the contact information you enter at checkout. For example, if you enter your email address and phone number, you receive email and SMS text notifications. 

Real-time shipping updates

The order status page updates in real time as the status of the shipment changes. Possible statuses are:

  • Confirmed - An order was created, but it has not been shipped or fulfilled yet.
  • On its way - The order was marked as fulfilled or partially fulfilled, and the shipment is in transit.
  • Out for delivery - The shipment arrived in your area and will be delivered to you soon.
  • Delivered - The order was marked as delivered by the carrier.
  • Attempted delivery - The carrier attempted to deliver the shipment to the destination address, but was unsuccessful.

Customer privacy

Although the link to the order status page seems like a publicly accessible URL, your shipping and billing addresses are safe, and aren't visible to anyone else.

When someone accesses an order status page from a device other than the one used to complete the checkout, there is a login requirement to secure the customer's information. To access the page, you needs two credentials:

  • the order number (which you can retrieve in their emails)
  • the email address used to complete the checkout

You can share your order status page to let friends know about your purchases. When customers share the order status page, it doesn't show private information like payment method or addresses.

View an order status page

You can visit your order status page by clicking on "View your order" in shipping and order emails.

This is the an order status page

SMS also includes a link to the order status page